Refund policy

Because every Snap Haus order is custom-made with love, I don’t offer returns or exchanges for change of mind.

But if something’s gone wrong—damaged in transit, a printing glitch, or anything that doesn’t feel right—please get in touch within 7 days of delivery and I’ll make it right.

To start a claim, email hello@snaphaus.com.au with:

Your order number

A clear photo of the issue

A quick note about what happened

This process helps keep things fair, personal, and low-waste—just the way I like it.